Tickets are required to enter the Center during National Day celebrations from September 21-26.


Employee Experience: Activating the Human Element


At "Employee Experience" workshop, we explore the employees' experience in science and strategies for designing structures, processes, and approaches that address employee experience (EX). It takes participants on a journey to present a business case on how to drive such customer experience to CX, thus delivers top-line and bottom-line growth.  Workshop Outputs: • Estimate the actual cost of employee disengagement. • Differentiate between culture and engagement. • Explore a typical perspective to measure engagement. • Learn how to present business cases for activities and programs that support employee experience and engagement. • explore the pillars of high-performance teams and the four thinking attributes.  Workshop Outline: o Day 1  Group breakers.  The cost of engagement.  Engagement vs. organizational culture.  Measuring engagement.  The Business Case for Engagement.  Pillars of engagement and mindset.  Thinking diversity and the four thinking attributes.

Dates & Location

Thursday 17th October, 2019

1 day; 4 hrs / day

Knowledge Tower - Floor 9 - Classroom 2



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Dr. Yazan Hijazi

Dr. Yazan Hijazi holds a Ph.D. in Electrical Engineering with extensive experience leading multi-million-dollar projects resulting in propriety…